QUALITY OF BUSINESS DAILY ROUTINE
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QUALITY OF BUSINESS DAILY ROUTINE *
Your clients are your biggest asset. Without a strong customer base, a business will fall apart. Although acquiring new customers is necessary for business growth, maintaining good relationships with your current clients is just as important.
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View daily for new items that may show up on the report. (i.e. Withdrawn Transactions, Closed Incomplete Transactions, Declined Transactions, NTO/Paid Transactions, Lapsed Transactions and NTO/Pending Transactions)
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Review Life Manager/Policies Issued with Delivery Requirements daily. Update the delivery status in the life manager's note section and document the scheduled delivery date. If the policy remains in IWR status for over 7 days, update the note section. We want to deliver as many policies as possible before they reach 30 days issued.
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Update the status of the completion of any outstanding items, such as paramedical exams, as well as Home Office responsible requirements like attending physicians' statements and tele-underwriting.
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Review Life Conservations items that you have not resolved on a daily basis and ensure that you have a game plan to resolve them per our process. Review new clients in Life Conservations on POL weekly for items that may require your attention. Pay close attention to Late Pay Offers and Insufficient notices. For Quality of Business, you are only to review policies that have been issued in the past 17 months.
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in the following order:
1. Policies Pending less than 30 days
2. Policies greater than 60 days
3. Policies greater than 30 days
Review policies to make sure that they are adhering to our process. Notes should be placed for clear communication. Any items that you feel you need assistant with, document in the notes section.